FirmAssist ("we", "our", "us"), a product of Tomken Technologies, is committed to protecting the privacy and personal data of our users in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana, Article 18(2) of the 1992 Constitution of Ghana, and all applicable data protection legislation.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the FirmAssist platform, website, and related services.
FirmAssist operates as a data controller within the meaning of Section 18 of the Data Protection Act, 2012 (Act 843). We are responsible for determining the purposes and means of processing your personal data.
For data protection enquiries, contact us at:
In accordance with the principle of minimality under Section 19 of Act 843, we collect only the personal data that is necessary, relevant, and not excessive for the purposes of providing our services:
Pursuant to Sections 22 and 23 of Act 843, we collect and process personal data for the following specific and explicitly defined purposes:
In accordance with Section 20 of Act 843, we process your personal data based on one or more of the following grounds:
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, in accordance with Section 20 of Act 843. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. You may withdraw consent by:
Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@firmassist.net. We will respond within 30 days.
In accordance with Section 28 of Act 843, we implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
In accordance with Section 24 of Act 843, we retain personal data only for as long as is necessary to fulfil the purposes for which it was collected:
We use the following third-party services to operate the platform. Each processes data in accordance with their own privacy policies:
We ensure that all third-party processors comply with adequate data protection standards, in line with Section 30 of Act 843.
Some of our third-party service providers process data outside Ghana. In accordance with Section 36 of Act 843, we ensure that any transfer of personal data to a country outside Ghana is only made to a country that has adequate data protection safeguards. We implement appropriate contractual measures to protect your data during such transfers.
FirmAssist uses browser local storage to maintain your session and preferences (such as Google Calendar tokens). We do not use third-party tracking cookies or advertising cookies. Essential storage is necessary for the platform to function and cannot be disabled.
FirmAssist is a professional legal practice management tool and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
In the event of a personal data breach, we will notify the Data Protection Commission and affected data subjects promptly, in accordance with the requirements of Act 843. Notification will include the nature of the breach, the data affected, and the measures taken to address it.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the platform. Your continued use of FirmAssist after such changes constitutes acceptance of the updated policy.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:
For any questions or concerns about this Privacy Policy or our data practices, please contact us: